Terms of service
Terms of Service for BubbleMom
Effective Date: [01/01/2025]
Last Updated: [01/05/2025]
1. Introduction and Acceptance
1.1 Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Accelerate Partners OÜ, an Estonian company with registration number 16845613, located at Sepapaja 6, Tallinn 15551, Estonia ("BubbleMom," "we," "us," or "our"), governing your access to and use of the BubbleMom service.
By clicking "I Agree," creating an account, or using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
1.2 Age Restriction
This service is restricted to users 18 years and older. By using BubbleMom, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement. We employ age verification measures and will immediately terminate accounts of users under 18. If you are under 18, do not use this service.
1.3 Updates to Terms
We may update these Terms from time to time. We will notify you of material changes via WhatsApp or email at least 30 days before they take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.
2. Service Description
2.1 Nature of Service
BubbleMom is an AI-powered WhatsApp chatbot that provides informational and educational support to pregnant women and new mothers. Our service includes:
- Evidence-based pregnancy and parenting information
- General guidance on maternal health topics
- Emotional support through informational content
- Community features for peer support
- Personalized content based on your pregnancy stage or baby's age
2.2 NOT Medical Advice
IMPORTANT MEDICAL DISCLAIMER
The information provided by BubbleMom is for informational and educational purposes only and is NOT intended as a substitute for professional medical advice, diagnosis, or treatment.
- This service does NOT provide medical advice, diagnosis, or treatment
- Always seek the advice of your physician or other qualified healthcare provider with any questions regarding a medical condition or pregnancy
- Never disregard professional medical advice or delay seeking it because of information received through this service
- If you think you may have a medical emergency, call your doctor or emergency services immediately
2.3 AI-Generated Content
This service uses artificial intelligence (AI) technology to provide personalized information and recommendations. When you interact with AI-generated content:
- All AI-generated responses are clearly labeled as "AI-Generated Content"
- AI systems analyze your input to provide personalized information
- AI recommendations are based on general patterns and may not apply to your specific situation
- The AI system's knowledge has a training cutoff date and may not include the most recent medical developments
- AI systems may have limitations and biases that could affect the information provided
2.4 Emergency Situations
BubbleMom is NOT designed for emergency situations. If you are experiencing a medical emergency:
- Call emergency services immediately (911 in US, 112 in EU)
- Contact your healthcare provider's emergency line
- Go to the nearest emergency room
Signs requiring immediate medical attention during pregnancy include but are not limited to:
- Severe abdominal pain or cramping
- Heavy bleeding
- Severe headaches or vision changes
- Difficulty breathing
- Signs of preterm labor
- Decreased fetal movement
3. Account Registration and Security
3.1 Account Creation
To use BubbleMom, you must:
- Provide a valid WhatsApp phone number
- Complete our age verification process
- Provide accurate and complete information
- Maintain the security of your account
- Notify us immediately of any unauthorized access
3.2 WhatsApp Integration
By providing your phone number, you consent to receive WhatsApp messages from BubbleMom. You acknowledge that:
- WhatsApp's Terms of Service and Privacy Policy apply to their services
- Your message content remains end-to-end encrypted between you and BubbleMom
- We receive metadata and delivery confirmations but cannot access encrypted message content
- You can opt-out of WhatsApp communications at any time by replying "STOP"
4. Subscription and Payment Terms
4.1 Pricing Tiers
BubbleMom offers two service tiers:
- Free Tier: 5 daily AI responses
- Unlimited Tier: €14.99 per month (VAT included where applicable)
4.2 Payment Processing
Payments are processed by Stripe, Inc. By subscribing to our paid tier:
- You agree to Stripe's Terms of Service
- You authorize recurring monthly charges
- Your payment information is securely processed in accordance with PCI DSS standards
- Payment data may be processed internationally with appropriate safeguards
4.3 Billing and Renewals
- Subscriptions automatically renew monthly unless canceled
- You may cancel your subscription at any time through your account settings
- Cancellations take effect at the end of the current billing period
- No refunds for partial months, except as required by law
4.4 Cooling-Off Period
EU customers have 14 days from subscription to withdraw from the contract and receive a full refund, unless you have explicitly consented to immediate service provision.
4.5 Environmental Commitment
We participate in Stripe Climate, contributing 1% of our revenue to carbon removal projects.
4.6 Taxes
All prices include applicable VAT. As an Estonian company (VAT: EE102845613), we comply with EU VAT regulations. You are responsible for any additional taxes in your jurisdiction.
5. User Conduct and Prohibited Uses
5.1 Acceptable Use
You agree to use BubbleMom only for lawful purposes and in accordance with these Terms. You will not:
- Provide false or misleading information
- Use the service for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Transmit harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Interfere with other users' enjoyment of the service
5.2 User Content
By submitting content through our service, you grant us a non-exclusive, worldwide, royalty-free license to use, process, and store your content solely for the purpose of providing and improving our services.
6. Privacy and Data Protection
6.1 Data Collection and Processing
We process your personal information in accordance with our Privacy Policy and applicable data protection laws, including:
- GDPR (European Union)
- CCPA (California)
- PIPEDA (Canada)
- Privacy Act (Australia)
- PIPL (China)
- APPI (Japan)
6.2 Health Data
Your health-related information, including pregnancy status and medical history, is treated as sensitive data. We process this data based on your explicit consent, which you may withdraw at any time.
6.3 Data Rights
Depending on your location, you have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your information (subject to retention requirements)
- Object to or restrict processing
- Data portability
- Withdraw consent
- Lodge complaints with supervisory authorities
To exercise these rights, contact us at [email protected].
6.4 International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards including:
- Standard Contractual Clauses for EU transfers
- Adequacy decisions where available
- Express consent for transfers where required
- Compliance with local data localization requirements
6.5 Third-Party Services
We use the following third-party services:
- WhatsApp (Meta) for messaging
- Plausible Analytics (EU-hosted) for privacy-compliant analytics
- N8N (EU-hosted) for automation
- Postmark for email services
- Supabase for database services
- Stripe for payment processing
Each service processes data according to their respective privacy policies and data processing agreements.
7. Intellectual Property
7.1 Our Property
BubbleMom and its original content, features, and functionality are owned by Accelerate Partners OÜ and are protected by international copyright, trademark, and other intellectual property laws.
7.2 User Content License
You retain ownership of content you submit. By submitting content, you grant us a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, display, and distribute your content for the purpose of operating and improving our service.
8. Disclaimers and Limitations of Liability
8.1 Service Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8.2 Accuracy Limitations
While we strive for accuracy, we cannot guarantee that all information is complete, current, or error-free. Medical knowledge evolves constantly, and individual circumstances vary.
8.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- BubbleMom SHALL NOT BE LIABLE for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service;
- Our total liability to you for all claims shall not exceed the amount paid by you for the service in the twelve (12) months preceding the claim or €100, whichever is greater;
- These limitations apply even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow limitation of certain damages, so these limitations may not apply to you.
9. Indemnification
You agree to indemnify, defend, and hold harmless BubbleMom and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from:
- Your violation of these Terms
- Your violation of any third-party rights
- Your misuse of the service
- Any content you submit through the service
10. Dispute Resolution
10.1 Governing Law
These Terms are governed by Estonian law, without regard to its conflict of law provisions.
10.2 Dispute Resolution Process
- Informal Resolution: First, contact us at [email protected] to resolve disputes informally.
- Mediation: If informal resolution fails, either party may initiate mediation.
- Arbitration/Litigation: Unresolved disputes will be settled through Estonian courts or EU-approved arbitration, at our election.
10.3 Consumer Rights
Your consumer protection rights under applicable law cannot be waived by these Terms. EU users retain rights under consumer protection directives and Platform-to-Business Regulation.
11. Termination
11.1 Termination by You
You may terminate your account at any time by:
- Canceling your subscription in account settings
- Requesting account deletion at [email protected]
- Sending "DELETE ACCOUNT" via WhatsApp
11.2 Termination by Us
We may suspend or terminate your account for:
- Violation of these Terms
- Illegal or harmful activity
- Non-payment of subscription fees
- Extended inactivity
- Legal or regulatory requirements
11.3 Effect of Termination
Upon termination:
- Your access to the service ends immediately
- Subscription fees are non-refundable (except as required by law)
- We may retain certain data as required by law
- Provisions that by their nature should survive will remain in effect
12. General Provisions
12.1 Entire Agreement
These Terms and our Privacy Policy constitute the entire agreement between you and BubbleMom regarding the service.
12.2 Severability
If any provision is found unenforceable, the remaining provisions will continue in full force and effect.
12.3 Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
12.4 Assignment
You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.
12.5 Force Majeure
Neither party is liable for delays or failures due to causes beyond their reasonable control.
13. Contact Information
Accelerate Partners OÜ
Sepapaja 6
Tallinn 15551
Estonia
Registration Number: 16845613
VAT Number: EE102845613
Email: [email protected]
Privacy: [email protected]
Support: [email protected]
Data Protection Representative (EU): [To be appointed]
14. Jurisdiction-Specific Rights
14.1 European Union
- GDPR rights including data portability and right to explanation
- 14-day cooling-off period for distance contracts
- ADR platform available at ec.europa.eu/consumers/odr
14.2 California, USA
- CCPA rights including opt-out of sale (we do not sell personal information)
- Right to know categories of data collected
- Right to correct inaccurate information
14.3 Canada
- PIPEDA rights including consent withdrawal
- Access to personal information holdings
- Complaint rights to Privacy Commissioner
14.4 Australia
- APP rights including anonymity options where practicable
- Complaint rights to OAIC
- Notification of eligible data breaches
14.5 Other Jurisdictions
Residents of China, Japan, and Middle Eastern countries have additional rights under local privacy laws. Contact [email protected] for jurisdiction-specific information.